FAQ

Shopping Advice

Each person has their own needs, thus the only one who knows what you need is yourself. We advise you to listen to your intuition: pick books that attract your interest. If you still cannot decide, any of the books will help you, since they all contain a breadth of knowledge. In fact, students discover that each book has levels of knowledge: each time you read it, you find new things. 

Ordering

At this time, we are unable to place orders for customers over the phone or via email. 

Should you need help, please feel free to contact our customer service center via email.

We do occasionally offer promotional or discount codes.

You can apply your discount code from your shopping cart. 

Codes will not be honored past the advertised expiration date. Codes are only valid on advertised product and in the region in which it is advertised. We reserve the right to not honor any code that was not distributed through our own advertising (email, social, etc.) and orders may be canceled if a code is misused.

To be in the loop on these promotions, we advise that you sign up for our email newsletter, or follow us on social media.

Should you choose to cancel your order before it ships, please contact us by email and someone will cancel your order for you.

Please be sure to have your unique reference number stated in your order confirmation at hand to make this process easier for you.

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.

Difficulty in processing your payment information.

Cannot ship to address provided.

Duplicate order was placed.

Cancelled due to a customer request.

If your order is cancelled, you will receive a notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items.

Shipping

We use USPS Priority Mail.

After you place your order, you will receive e-mails about your order. Below are the kinds of e-mails you might receive:

Order Confirmation: This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.

Shipment Confirmation: This e-mail confirms that your order or part of your order has shipped.

Important notice about your order: There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order.

Note: We explicitly reserve the right not to accept your order and to cancel the purchase.

Please see Shipping Policy.

Check the status of your most recent orders by logging into your account.

This is the easiest and fastest way to get the most current information regarding your  orders. An order summary page will provide you with detailed information about your current order or past orders. After your order is shipped, your tracking number, if available, will be displayed.

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that the Gnostic Store does not have any control for any duties, customs and taxes levied by the country your order is being shipped to.   We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.

RETURNS & EXCHANGES

If you’re not completely satisfied, you can return merchandise within 30 days of purchase. 

Only orders purchased online at store.gnosticteachings.org can be returned by mail to us at our warehouse. If you ordered through a different retailer, please contact them directly for their return policies.

If you, are for whatever reason, not happy with the products you ordered from our official website, you may return the products delivered to you within 30 calendar days after receipt of the merchandise, without giving us any reason, as long as: the products are in good condition and not used in any way; the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged); the product is complete (e.g.: nothing missing). 

We will not accept returned products that do not comply with these instructions.

Email us here.

After receipt of your goods, a full refund will be issued excluding the shipping and return costs. Please note that it can take up to 5-8 business days after receipt of your goods before we will refund you due to inspection and payment processing. Refunds will be given in the same form of payment as the original purchase.

We will process your refund within 7 business days after receiving your return. Refunds will be issued in the original form of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. 

During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal sales volume. 

If you receive a damaged or defective item that was ordered from The Gnostic Store, please reach out to our Customer Service team with photos and a brief description of the issue, and we will work with you on issuing a replacement.

Additionally, we will cover any manufacturer defects up to 60 days after the original purchase date. If you believe the item you received is defective, please reach out to our customer service team with photos of the product in question.

Note that each defective product will be analyzed in a case by case basis, and we cannot guarantee that your product will be replaced upon sending photos to our team.

Before contacting Customer Service, please be prepared with your order number. You can find your order number by logging in to your account or referencing your original confirmation email.

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